returns/exchange


RETURNS/EXCHANGE


PLEASE CHECK MERCHANDISE IMMEDIATELY. ALL MERCHANDISE MUST BE IN IT’S ORIGINAL PACKAGING WITH HANG TAGS IN PLACE. THE MERCHANDISE MUST BE UNWORN. ALL CLAIMS OF DAMAGES OR RETURNS MUST BE MADE WITHIN 10 DAYS OF RECEIPT OF GOODS. IN ORDER TO SUBMIT A CLAIM A RMA FORM NEEDS TO BE REQUESTED FROM THE DEPT. THE MERCHANDISE WAS PURCHASED THROUGH PRIOR TO SENDING THE MERCHANDISE BACK.

PLEASE PROVIDE DETAILED INFORMATION AND IMAGES OF ANY FABRIC OR CLOTHING RELATED ISSUES TO HELP SUPPORT YOUR REASONS FOR RETURN/EXCHANGE.

IF RETURN/EXCHANGE IS APPROVED, A COPY OF THE RMA FORM AND INVOICE MUST BE INCLUDED IN THE MERCHANDISE THAT IS BEING RETURNED. CUSTOMERS ARE RESPONSIBLE FOR MAILING THE MERCHANDISE BACK WITH THEIR SELECTED CARRIER UNLESS OTHER WISE STATED BY A MEMBER OF COTTON CANDY LA.

NO RETURNS WILL BE ACCEPTED WITHOUT PROOF OF PURCHASE.

ANY ITEMS WITH SIGNS OF WEAR, LABEL CHANGES, OR MODIFICATIONS WILL NOT BE ACCEPTED FOR RETURN OR STORE CREDIT PERIOD. PLEASE GIVE UP TO 5 BUSINESS DAYS FOR US TO INSPECT AND PROCESS YOUR ITEMS ONCE WE RECEIVE THEM.

ALL RETURNS AND EXCHANGES WILL INCUR A 30% RE-STOCKING FEE UNLESS OTHER WISE STATED BY A MEMBER OF COTTON CANDY LA. ALL APPROVED RETURNS AND EXCHANGES WILL BE ISSUED STORE CREDIT WHICH IS GOOD FOR 6 MONTHS ONCE IT IS ISSUED UNLESS OTHERWISE STATED.  


ALL OUTLET ITEMS ARE FINAL SALE. NO RETURNS/EXCHANGES ARE ALLOWED.

ANY OPEN INVOICES PAST DUE WILL BE CHARGED AUTOMATICALLY USING PAYMENT INFO ON FILE. THIS INVOICE SHALL BE GOVERNED BY AND CONSTRUCTED IN ACCORDANCE WITH THE LAWS OF THE STATE OF CALIFORNIA. ANY DISPUTES WILL BE SUBJECTS TO THE JURISDICTION OF THE LOS ANGELES SUPERIOR COURT. BY SHOPPING WITH US ,  YOU AGREE TO OUR TERMS AND CONDITIONS.


WEB ORDERS - WEBORDERS@COTTONCANDYLA.COM
WEB ORDER RETURN ADDRESS -

COTTON CANDY LA
ATTN - WEB RTN
6101 S CENTRAL AVE
LOS ANGELES, CA 90001



SHOWROOM/TRADESHOW ORDERS - HELLO@COTTONCANDYLA.COM
SHOWROOM/TRADESHOW ORDER RETURN ADDRESS -

COTTON CANDY LA
ATTN - SHOWROOM RTN
735 E. 12TH ST #103
LOS ANGELES, CA 90021